Terms & Conditions
Updated 7 October 2026
Using Keystone
Use accurate account and home information and upload only material you own or are authorised to use. Keep your password and connection keys secure. Sharing a QR or link grants its selected access to the recipients you choose.
Records, scans and care
Review scanned fields, amounts, currencies, dates and categories before saving. AI output may be incomplete or incorrect. Care guides and pet suggestions are educational; follow equipment manuals and appropriately qualified professionals. Keystone does not provide a structural certification, medical diagnosis or veterinary treatment plan.
Communities and contacts
Address approval is required for community membership. Do not impersonate residents or submit false evidence. Publish worker contact information only with permission. Sexual or nude content, harassment and unsafe posts are not allowed. Content that fails screening is not published. Members can report content, block other members and approve private-message contacts. Community managers can review reports and remove content or dismiss reports. Do not abuse reporting or evade blocks. Authors can close resolved posts; managers and administrators may take moderation or account actions for misuse.
Service requests and prices
A request or quote is not a confirmed booking or proof of payment. Scope, price, discounts, timing and availability must be confirmed before service begins. Inspection prices are managed in the separate administration console. Payment collection and settlement are not connected in this release.
Assistants and confirmations
A connected assistant acts only within the permissions you approve when connecting. Approval can allow bills to be saved, reminders to be set and service tickets to be created without further confirmation. Check the selected home and permissions before approving the connection. Incomplete scans still require review. Review saved information for accuracy. Revoking a connection stops further use of its key but leaves drafts already received for your review. Compatibility and mailbox permissions depend on the assistant provider.
Availability and support
Features depend on network access and configured providers. Keep downloaded copies of important records and check saved information. Use Help & support in your account for issues, corrections or access requests. These pages describe the currently configured service; they do not promise unrestricted worldwide service coverage or replace applicable local requirements.